MODTEMPO | KNOW THE SERVICES BETTER
Buyer's Remorse Returns
If you change your mind on your purchase, products may be returned within 14 days of delivery unless otherwise specified as "sale is final" or the manufacturer of the purchased product does not allow buyer's remorse returns. If more than 14 days have passed since your order was delivered, unfortunately we will be unable offer you a refund or exchange. In order for the item to be eligible for return, the item must be unused and in the same condition in which it was received. It must sent back in the original packaging in whichit was received. We are more than happy to provide you with a return shipping label, the amount of which will be deducted from your total refund in this case. You are more than welcome to set up your own return shipping, however, we do ask that you provide us with the carrier and tracking number information for your return shipment. We use this to connect the returned item with your order. Please do not send your purchase back to the manufacturer.
Damaged or Defective Merchandise
We kindly ask that you inspect your merchandise upon delivery. If the shipment appears severely damaged upon delivery, please reject the shipment. We will them immediately begin a damage claim for the item and send out a replacement, free of charge to you.
Upon accepting your delivered order, we also kindly request that you inspect the shipment with 24 hours of delivery. If for any reason the item(s) appear damaged, please email us at firstname.lastname@example.org with your order number, the item that is damaged, and photos displaying to claimed damages. Our Claims Department will assess the evidence and grant you a refund or exchange if your claim is approved. Note that 7 days after delivery, we no longer accept damage claims on your order.
If an item is defective after light use, please reach out to email@example.com with your order number, the item that is defective, and photos of the defect along with a description of how the defect was discovered.
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund based upon the condition of the item (in new condition, in original packaging, etc). If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3-5 business days for this refunded amount to reflect in your account.
Likewise, if we are refunding you for a damaged item, please allow 3-5 business days for this refunded amount to reflect in your account.
If you have received approval from MODTEMPO for a refund on a purchase, but have not received your refund after 7 days, contact your credit card company, as it may take some time before your refund officially posts. If you have completed the aforementioned and still have not recieved your refund after 7 days, please contact us at firstname.lastname@example.org for further assistance.
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded as these sales are final.
We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same product, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you (with the return shipping amount deducted if you chose to utilize our logistics team to set up your return shipment). If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at another time, we will send a refund to the gift giver and he/she will be notified of the return.
If you are arranging return shipping by your own means for an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if you choose to arrange shipping yourself.